RETURNS INFORMATION

 

Our website contains a detailed size guide for every item. Please find our size chart here.

 

HOW DO I RETURN AN ITEM?

If you want to return an item (except pierced jewelry, underwear, swimwear and bodysuits or any other item that cannot be returned for health or hygiene reasons) then make sure it’s within 14 days after the delivery date.

The items must be unworn and unwashed. The items can’t show no sign of damage, stains or make-up. Please return the items in their original condition with the clothing tags and packaging.

Please stick the sticker on the parcel and deposit it to your local post office.

You can print your free return label here.

 

CAN I EXCHANGE AN ITEM IF I WANT?

Unfortunately, we do not offer an exchange service, however you are welcome to order another item in your correct size. You can return an item for free within 14 days after the delivery date. You can print your free return label here.

 

WHAT ABOUT YOUR RETURN POLICY?

If you change your mind, you can return your items to us.  Items must be returned within 14 days after the delivery date.

Clothing must be free of odor and stains. Jewelry, underwear, swimwear and bodysuits can’t be returned for health and hygiene reasons.

Clothing must be returned in original condition and packaging, with no signs of wear. Shoes must be tried on indoors and must not show any sign of damage.

Sale items are non-refundable. Any sale items returned with discount will not be accepted.

You must obtain a proof of postage just in case your order is lost on its way back to Faren Shop.

We reserve the right not to refund you if you return items to us, outside the terms of our return policy.

We reserve the right not to refund you if we have a proof of delivery of your order and if the return process has been started 14 days after the delivery date.

 

HEY!  HAVE YOU RECEIVED MY RETURN?

You can track your returns online with the postal service you have chosen

For Bpost you can track your return here.

For DPD you can track your return here.

For DHL you can track your return here.

Please allow up to 5 working days for your parcel to returned to Faren Shop.

We will send you an email as soon our team have processed your return.

After 10 working days if you have checked your return tracking status and still need help, please contact us here.

 

HOW LONG WILL IT TAKES TO BE REFUNDED?

Once we have confirmed that your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

Bank Account payments will take 3 - 5 working days.

PayPal payments will take 1 - 2 working days.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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