HOW LONG IS THE DELIVERY ?
Our goal is to process all orders within 24 hours. During busy periods or sale dispatch could be longer. As soon your order shipped, you will receive an e-mail with a track and trace code.
- BENELUX 1-5 days
- Countries within the EU 2-7 days
- Rest of the world 5-10 days
We collaborate with trustful carriers such as Bpost, DPD and DHL.
In case you haven't received your order after 7 days we kindly ask you to contact us.
HOW MUCH IS THE DELIVERY COST ?
The shopping cart will automatically calculate the delivery cost based on your country. We offer free shipping for orders over 75€ in Belgium.
WHAT ARE MY DELIVERY OPTIONS?
You can have your parcel delivered to any address. To change the delivery address, enter the new address before you complete checkout.
WHAT HAPPENS WHEN I'M NOT IN WHEN MY DELIVERY ARRIVES?
A signature may not always be required for delivery and if there is no one available to take the delivery our carriers may attempt a second time or at leave it a your nearest post office or collect point. The carriers will leave you a note with clear instructions after the first attempt of delivery.
Please note that Faren Shop cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
WHAT DO I NEED TO TAKE WITH ME TO COLLECT MY ORDER?
Take ID and collect card with you which matches the name on the order. You'll also need to take your collection e-mail.